Frequently Asked qUESTIONS

Have additional questions? Please email us at info@sunsetrentalsde.com. We will do our best to answer.

WHAT IF I NEED TO CANCEL DUE TO POSITIVE COVID TEST, OTHER ILLNESS OR INJURY?
Please refer to SUNSET RENTALS terms and conditions for our cancellation policies. We are unable to provide refunds or exchange reservation dates due to positive COVID test, other illness or injury.  We recommend all GUESTS consider adding travel insurance to their reservation if they have concerns.

WHAT TIME IS CHECK IN & CHECK OUT?
Check-in time is 4PM and check-out time is 10AM with all our rental units. If the unit is available prior to 4PM we will let you know.

HOW DO WE GAIN ACCESS TO RENTAL UNIT?
All rental units have electronic locks on front or side doors. SUNSET RENTALS will text front door codes 1-3 hours prior to 4PM check-in time to the GUEST listed on the rental agreement.

DOES THE RENTAL UNIT HAVE INTERNET, WIFI & CABLE TV?
All rental units have internet and WIFI access? Please check Digital Guidebook or house binder for WIFI network name and password. Most rental units have smart TVs and guests can load their favorite TV apps for viewing.

DO YOU PROVIDE LINENS?
Each property will have mattress protectors, bed covers/ comforters and pillows. The property does NOT come with linens or towels. The Guests can bring their own or option to rent SUNSET RENTALS linen and towel package.  

ARE PAPER PRODUCTS & SOAPS PROVIDED?
Each property will have hand, dishwasher, laundry soap.  Regarding paper products each property may have a starter paper towel and toilet paper available. We recommend bringing your own paper products.

CAN WE BRING OUR PET?
SUNSET RENTALS has designed pet friendly properties. Pet friendly properties require payment of pet fees. No pets are allowed at rental units unless stated on the listing. If evidence is found of pets during the duration of your stay or after departure, there will be a minimum $250 additional cleaning charge and we reserve the right to evict all parties.

IS SMOKING ALLOWED IN THE RENTAL UNIT?
Smoking is not permitted in any of SUNSET RENTAL units. If we find GUESTS have smoked inside the property. It will be considered damage and any expense to remove odor will be GUEST responsibility. SUNSET RENTALS has a minimum $250 charge per person for smoking inside property. SUNSET RENTALS reserve the right to evict all GUESTS if evidence is found of smoking during the GUEST stay.